Support

Contact

Email [email protected]. Please include your device, its iOS, iPadOS or macOS version, and which tool you were using. If an image causes a problem, attaching it helps.

Common questions

How do I open an image?
Choose a tool, then tap Files or Photos, paste, or drag an image onto it. Convert accepts many images at once.

How do I save the result?
Pick a format (PNG, JPEG, HEIC and more) under Export, then use Save, Copy, Save to Photos or Share. On the Mac, ⌘S saves and ⇧⌘C copies. You can also send the result straight to another tool.

Save to Photos doesn't work.
The app needs permission to add photos. Open Settings › Privacy & Security › Photos › Trim Image and allow Add Photos Only. Photos doesn't accept every format; if a TIFF is refused, export as PNG, JPEG or HEIC instead.

Trim removes too much or too little.
Raise or lower Tolerance, or switch the background from Auto to Transparency or to a color you pick with the eyedropper. Use Padding to keep a margin.

Why can't I upscale 4× on a large photo?
The largest factors are hidden when the result would not fit in your device's memory. Crop or resize first, or use a smaller factor.

A very large image opened at a smaller size.
Images over about 100 megapixels on iPhone and iPad (250 on the Mac) are scaled down while opening so the app doesn't run out of memory. A notice tells you when this happens.

Is Remove Background available on every device?
It uses Apple's on-device Vision framework and needs iOS 17, iPadOS 17 or macOS 14 or later. It works best on photos of people, pets and objects with a clear subject.

Are my images uploaded?
No. The app has no network access and collects no data. See the privacy policy.